Toddler visits help raise Sheffield care home into one of best in city
Care home now rated outstanding following inspection
Visits from groups of toddlers have helped a Sheffield care home to become one of the highest rated in the city.
The Care Quality Commission (CQC) has upgraded the rating of The Glen Private Nursing Home in Sheffield, from good to outstanding following an inspection from 13 to 22 April.
Among the good practice described by the inspection team who raised its rating were the visits from youngsters.
Victoria Marsden, deputy director of adult social care in the north, said: “It was positive to hear the service treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met their needs and preferences.
“For example, a local toddler group visited regularly which was really valued, as some people used to be teachers, so loved singing songs together and reading books. This had a positive impact on their well-being.”
The Glen Private Nursing Home, run by a company with the same name, provides nursing and personal care to people, some of whom were living with dementia. The service was supporting 17 people at the time of the visit.
CQC carried out the inspection as part of its continual checks on the safety and quality of adult social care services.
Following the inspection, CQC improved the rating from good to outstanding for being caring and well-led. Safe, effective and responsive have been re-rated as good.
Ms Marsden added: “When we inspected The Glen Private Nursing Home, we found an exceptional service where staff and leaders worked hard to provide the best possible care. Every person, whether staff, colleagues from other organisations, people using the service, or their families, felt genuinely heard, respected, and treated with kindness.
“Many relatives spoke highly about the care their loved one was receiving. One person told us that their relative is really happy at the home, so their family can finally sleep at night as they’re not worrying about them. The person used to need a lot of support from their family, but they don’t need this now, so they can spend quality time together when visiting, without being a carer.
She said leaders and staff should be very proud of the findings in the report which showed they were committed to treating people as individuals and empowering them to achieve their goals and lead fulfilling lives.
“Other services should look to this report to see if there’s anything to learn from it,” she added.
Inspectors found:
- Staff developed positive relationships with people and their families which enabled them to be more responsive to their changing needs.
- Staff developed good working relationships with local health and care professionals which supported joined up work and improved outcomes for people.
- Leaders listened to concerns about safety and investigated and reported safety events. Lessons were always learnt to help prevent them from re-occurring.
- Staff were exceptionally kind and caring and took pride in their work. The service had many long-standing staff members and morale was high. Staff told CQC they enjoyed their roles and felt very well supported.
- The service ensured that the environment was clean, tidy and well maintained to help prevent the risk of infection.
- Leaders were exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.