This Sheffield health watchdog is asking people to share their views on NHS services in the city

A Sheffield health watchdog wants people’s opinions on everything from big issues in the NHS to the type of chairs in waiting rooms.

Wednesday, 19th February 2020, 11:45 am
Updated Friday, 21st February 2020, 4:58 pm

Healthwatch Sheffield would like to hear people’s complaints, observations or commendations on everything - whether it’s GPs, pharmacists and dentists or services for elderly people, disabled people and special needs children.

As well as the major issues, the watchdog is also asking for feedback on the little things which could make a difference, from waiting rooms to hospital letters.

It has launched a survey and says the answers of those who take part will help shape its strategy over the next couple of years.

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Lucy Davies, Chief Officer At Healthwatch

Lucy Davies, chief officer at Healthwatch, said: “Pretty much all of us are users of health services, whether that’s GPs and dentists, or more specialised services such as wheelchair or continence services.

“At some points in our lives we’re also likely to come into contact with social services either for ourselves, or for someone close to us.

“These services are central to the wellbeing of us all, but as individual citizens how much control and influence do we have over how these services are run and delivered in our city?

“Do the experiences we have ever really matter to the people in charge? The answer is yes.”

Healthwatch says listening to people’s views leads to stronger and more effective services.

People can share not just complaints but also small observations.

Lucy added: “Maybe the chairs in the waiting room weren’t great for someone with limited mobility, or maybe the television was too loud and upset your autistic child?

“What if the letter they sent you was hard to understand because it didn’t use plain English? Most of the time, people aren’t likely to complain about these things, but if services had the feedback they could make changes that would benefit lots of people.

“We can take your views and make sure that they are heard. We would love to hear from people about what they think we should be focusing on.”

Healthwatch’s survey can be filled in here.