Mexborough care home rated ‘Outstanding’ by Care Quality Commission
Montagu Hall care home in Mexborough, South Yorkshire, has been rated ‘Outstanding’ following its first CQC (Care Quality Commission) inspection, placing it among the elite care homes in the country.
During the visit, CQC inspectors observed the residents’ experience in the home. They spoke to several residents, their families, and staff members, seeking feedback on the service the care home offers.
The CQC praised Montagu Hall for its ‘positive culture’ and ‘strong, dedicated management team’, noting that, ‘Leaders were exceptionally inclusive and had the knowledge, experience and credibility to lead effectively.’ The report highlighted a ‘very clear shared vision, strategy and culture’ and a ‘positive and welcoming atmosphere throughout the home’, alongside demonstrating a ‘strong focus on continuous learning, innovation and improvement.’
Inspectors were impressed with the ‘exceptional care which was good quality and person-centred’. They found that staff were ‘exceptionally kind and caring’ and noted observing ‘caring interactions’. The home provided ‘exceptional support for people to maintain their independence and retain choice and control over their daily lives’ and was ‘exceptional at enabling people to share feedback and ideas.’
Montagu Hall was highly commended in the ‘Caring’ and ‘Well-led’ categories. Inspectors reported that the home ‘treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences’ and noted that ‘people were supported to share and achieve their goals.’ They specifically praised the home’s ‘Golden Egg’ programme, which sees the team support residents to achieve their goals and dreams.
The home was also commended for its innovative community partnerships which encouraged residents to ‘thrive, have new experiences and live the life they chose.’ Since opening it’s doors two years ago, the home had ‘made links with local community groups and organisations to support inter-generational engagement opportunities’, enabling residents to reconnect with their passions.
This outstanding achievement is shared with its sister home, Sid Bailey Care Home in Rotherham. Both homes received ‘Outstanding’ inspection ratings this year, making them two of only 3.5% of care homes in England that have received the highest possible rating awarded by the CQC.
Charlie Parker, general manager at Montagu Hall, said, ‘We are absolutely delighted to receive an 'Outstanding’ rating from the CQC for our first inspection at Montagu Hall. This achievement reflects the hard work and genuine care that our entire team demonstrates every day.
‘We’d like to extend our gratitude to all our wonderful residents and their families for being such an important part of the Montagu Hall community.’
Kate Desmond, managing director at Danforth Care Homes, said, ‘Montagu Hall continues to demonstrate what exceptional care looks like. I’m incredibly proud of the team for achieving this rating and for the meaningful impact they make every day.
A huge congratulations to everyone at Montagu Hall for this well-deserved result. Thank you for your continued dedication to creating a safe, supportive, and vibrant home for our residents.’
You can read Montagu Hall’s full report on the CQC website.
To find out more about life at Montagu Hall, call 01709 257155, email [email protected], or pop along to the home’s ‘winter warmer’ stew and homemade bread afternoon, held on the first Thursday of every month from 2pm where all are welcome to tour Montagu Hall, enjoy hearty homecooked food and refreshments and speak to the residents and team.