South Yorkshire Housing Association warns thousands of customers over possible cyber-incident data breach

A Sheffield-based housing organisation has been hit by a major ‘cyber-incident’ and is unable to say whether personal or bank details have been stolen.

Monday, 1st November 2021, 5:11 pm

South Yorkshire Housing Association hired cyber-security specialists to ‘restore systems and investigate’ after ‘operational disruption owing to a cyber-incident which impacted our IT network’.

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It says there is no evidence personal data has been impacted - but warns the probe is still at an early stage.

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South Yorkshire Housing Association, based on Rockingham Street in Sheffield, has experienced a cyber incident.


SYHA, based on Rockingham Street in Sheffield city centre, has nearly 6,000 homes, more than 600 staff and a private sector estate agency, Crucible Homes.

Group chief executive, Tony Stacey, has been emailing tenants, former tenants, next-of-kin and ‘similar cases for whom we still hold data for regulatory purposes’.

In an email, he states: “We understand people may be concerned about their personal data. The investigation is at an early stage, so we are not yet able to confirm whether any of the data held on our systems was impacted but at present no evidence has been identified to suggest it has been impacted. However, it is important to note that the investigation is ongoing and it is possible this will change.”

He adds: ‘Due to their technical nature these investigations can take some time to complete, but we wanted to inform of this incident so that you can take precautions while the investigation continues. As we outlined in the previous letter, we recommend that you follow Action Fraud’s advice’.


Mr Stacey said SYHA had been able to ‘safely recover quickly’ after preparing for ‘this kind of event’ and ‘we expect final steps for recovery will be completed soon’.

A spokeswoman for South Yorkshire Housing Association said: “South Yorkshire Housing Association has recently faced some operational disruption owing to a cyber-incident which impacted our IT network.

“Since we became aware of the incident we’ve been working hard, alongside external cyber security specialists, to safely restore our systems and investigate this matter.

“We are sorry for the inconvenience this has caused for our customers, employees and partners.”

The organisation has stopped responding individually to emails or calls about the incident and has set up an dedicated email inbox: [email protected] NEWS:

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