Sheffield superstore tills ‘back up and running’ after nationwide fault

Tills at a Sheffield superstore are back up and running after a nationwide fault took them offline for a number of hours.

Saturday, 25th May 2019, 12:42 pm
Updated Sunday, 26th May 2019, 10:02 pm

Software on the devices went down this morning, leading to long queues at the B and M Home Store on Middlewood Road in Hillsborough.

Staff were reported to be using an app to find and check bar codes and then adding up customers’ bills using pen, paper and calculators.

The store later had to close for an hour to allow staff to recharge their mobiles which were running out of power.

Sign up to our Business newsletter

Sign up to our Business newsletter

The manager of the B&M store in Hillsborough turning customers away this morning (photo: Lucy Ashton).

However, a spokesperson said the tills were now back up and running and working as normal.

One customer at the store said: “You can only pay in cash. It shows that we still need old fashioned money even when cards and paying by app is so popular.”

The fault is also believed to have affected Co-op and Lidl stores across the country.