Sheffield food delivery service City Grab resumes deliveries after heavy snow caused havoc on city's roads

The app which is run by Sheffield taxi company City Taxis is offering customers delivery to their door again, after they were forced to operate a collection only service on January 14 and January 15, due to the thick snow that fell overnight, making it unsafe for drivers to travel in the icy conditions.

City Grab have urged customers to be mindful of road conditions in their area when placing an order on the app, reminding people that if they are unable to travel down their road then delivery drivers may struggle to gain access to their property.

But the takeaway service thanked Sheffield residents for their ‘immense support’ to local businesses on Saturday evening, after hundreds of customers placed orders on their app when their delivery service opened back up.

City Grab rocketed in popularity during the first coronavirus lockdown, after it was downloaded almost 5,000 times over a series of days as residents craved local takeaway delivery from their favourite Sheffield eats.

The snowy weather and dangerous, icy conditions caused major disruption in the city on January 14 and 15, forcing schools open to key worker children to close and roads to be shut as traffic started to gridlock and vehicles began to skid on surfaces causing collisions.

Heavy snowfall on Thursday this week, also made it difficult for delivery drivers working for the Sheffield takeaway service to operate earlier this week, as black ice formed on streets in the city despite overnight gritting.

But the bad weather did not prevent senior management from City Grab braving the dangerous conditions to transport NHS staff alongside cancer patients into various hospitals across Yorkshire on behalf of the region’s ambulance service.

Business Development Director of City Grab and City Taxis Paul Gosney said: “The snow and ice has caused huge disruptions across our City and wider region over the past few days and we have been doing all we can to support our customers.

“Our primary focus has been on making sure hundreds of essential patients have been safely transported, to often life saving treatments, in the difficult weather conditions.

"Yorkshire Ambulance Service announced a state of emergency on Thursday morning and our staff and drivers have been out on the roads where possible doing their best to assist across the Yorkshire region.

"We have also been prioritising our service to make sure many members of the public have been able to get to and from their covid vaccination appointments at many different sites across the region.

“Due to the unsafe conditions City Grab was only available for collection for a limited period but with the roads starting to clear this service has been back up and running since 12pm on Saturday.

“The safety of our passengers and our drivers is always our main concern but we are continuing to work hard to make sure that as many outlets as possible are able to trade.

"We thank everyone for their support and understanding and we will continue to work hard to support our local communities and business.”

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