UNDER plans to axe 39 regional DVLA offices at a cost of 1,200 jobs, it’s probably safe to bet that customer service will take a knock.
Not that it’s good at the moment, according to Kurt Platts who is paying for costly insurance on a car he can’t drive because he’s waiting for his licence back.
Kurt, aged 26, of Elmview Road, Wincobank, sent it off for a change of address in October. On his form he confirmed he had had a brain tumour three years ago.
His £20 cheque was cashed on October 15.
His insurers gave him a cover note - but it expired at the beginning of December.
It means Kurt, who pays £1,200-a-year to insure his Land Rover Defender, has so far paid roughly £50 not to drive it for 15 days.
A DVLA spokesperson said: “Where a medical condition has been declared there can be a delay in receiving a driving licence while we make enquiries.
“If a motorist has suffered a financial penalty as a result of the delay we would consider compensation on a case by case basis.”