Passengers unable to get to work due to cancelled bus services may not be able to get a refund on some weekly or monthly tickets.
South Yorkshire Passenger Transport Executive says it has no plans to offer money back for people with its weekly or monthly Travelmaster tickets.
Many suburbs of Sheffield had no buses for yesterday morning’s commute although services were gradually restored as conditions improved.
At the same time, there was further frustration as the Travel South Yorkshire information website crashed due to demand.
Buses serving areas including Lowedges, Jordanthorpe, Bradway, Wybourn, Dore, Fulwood, Crookes, Walkley, Stannington and High Green were cancelled – although some roads such as Greenhill Parkway, used by the 25 and 25A, are flat.
Stephen Rich, of Greenhill and Bradway Tenants’ and Residents’ Association, said: “The buses to our area were all stopping at Meadowhead but the routes from there to Bradway and on to Lowedges are flat so I don’t know why they didn’t run. I think people should get refunds.”
A South Yorkshire Passenger Transport Executive spokesman said: “We are not planning to issue refunds.”
He apologised to users unable to access the Travel South Yorkshire site but said an alternative link was offered to a Twitter feed with information.
A First spokesman said: “We had to make decisions on routes based on safety factors. We will continue to keep our customers informed through our website, including any issues with regards to outstanding tickets.”
Stagecoach said: “Refunds for missed journeys where services were unable to operate because of the snow will be reviewed on a case by case basis.”