More new call centre jobs for Sheffield - 90 positions on way as First grows rail base
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The First Rail call centre is taking another floor in The Square, a six-storey block on Broad Street West, overlooking Park Square roundabout.
The site, which opened earlier this year, employs 60. But bosses say they want ‘more than 150’ working there by the end of this year.
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Hide AdThe announcement comes after hundreds of new call centre jobs were announced in Sheffield. Last month CC33 said it was set to hire more than 150 after experiencing ‘massive growth’ during lockdown. EC Outsourcing said it wanted 80 for its site in Dearing House on Young Street near The Moor. And Virgin Media needs 98 new people at its call centre in Attercliffe.
A FirstGroup spokesman said: “We are expanding our customer contact centre in Sheffield, with our team there growing throughout 2020. It’s good to be recruiting local people to take up many of these new customer service agent and other roles, particularly at this time of economic uncertainty.”
The Aberdeen-headquartered transport company has a floor in the building. It signed for 6,000 sq ft in December, and earlier this year agreed to take an extra 6,000 sq ft.
The new deal will give it two floors and double its total space.
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Hide AdThe Star understands it will become the main call centre for First’s rail businesses which include TransPennine Express, Avanti West Coast, Great Western Railway, South Western Railway and Hull Trains.
FirstGroup operates transport services in the United Kingdom, Ireland, Canada and the United States. It is listed on the London Stock Exchange and is a member of the FTSE 250 Index.
In April it raised £300 million under the UK government’s Covid Corporate Financing Facility after passenger numbers fell 90 per cent due to the pandemic.