£100m turnover aim for company

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Rotherham company Parseq has snapped up a massive call centre in Sunderland as part of a drive to hit £100m turnover in three years.

The company, which employs 450 at his headquarters on Lowton Way, Hellaby, spent millions buying 2Touch, which includes a 1,000-seat call centre and back office operation, from US-based Acxiom.

Parseq is a ‘business process outsourcer’ which offers call centres, banking, HR, fundraising and IT services to companies. It has a £65m turnover and employs 1,700 in Rotherham, Sunderland, Glasgow, London and Brighton.

Clients include the top 10 international banks, a third of the UK’s utility sector and major charities and insurers.

Parseq chief executive Derwyn Jones said: “2Touch is a cultural and operational fit for Parseq which gives us the scale and geographical coverage to attract new clients and deepen our relationship with existing clients.

“2Touch’s established client service ethos and great reputation links closely to the Parseq business model and together provides us with a strong sector footprint particularly in utilities, financial services and insurance providers.

“We are delighted to be bringing together two industry leading businesses with the people, processes and operational capabilities to enhance our proposition as the only mid-sized corporate providing end to end outsourcing services combining front office, back office and IT.”

Parseq is privately-owned and was formed in 2010 following the acquisition of IE by Documetric. Since then it has added Avance and The Panther Group, which included charity telephone fundraisers.