SHEFFIELD Council's Taxi Licensing Department has spent £2,000 producing 1,500 booklets advising drivers on the safe loading and unloading of wheelchairs.
The city's entire fleet of taxis is wheelchair-friendly but there are differences in the dimensions and types of wheelchairs, plus drivers currently receive no formal training on how to deal with them, officers say.
A survey of passengers found the problem appeared to be a "main area of concern" for groups representing disabled people.
Peter Holmes, Marketing Manager at Mercury Taxis, an independent taxi firm in Sheffield with over 400 vehicles, said: "We are proud to offer our customers access to 80 wheelchair accessible vehicles and trained drivers.
"We understand that taxi journeys can be a concern for disabled people therefore we invest a lot of time and money to ensure our drivers are privately trained and are competent in the safe loading and unloading of wheelchairs."
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