The director of Sheffield’s Tramlines music festival has admitted errors were made in communication with door staff at last year’s event - but has promised the quality of bands will be better than ever this summer.
The music event is held every year at venues across the city, and this year includes Public Enemy, Annie Mac and Katy B at various venues.
But some residents, speaking at a meeting of Sheffield City Centre Residents’ Action Group, accused door staff at the Devonshire Green stage of being heavy-handed with fans last year.
City centre resident Steve Lee said: “There were overly aggressive door staff on Devonshire Green.
“ They wouldn’t let people take water in and wouldn’t let kids take bags in. Kids were having fruit and water confiscated so they had to buy fizzy drinks and hot dogs. They just confiscated everything.”
But director Sarah Nulty said the festival is reacting to feedback from last year. She said: “I think we made an error last year with the briefing to staff. I wouldn’t blame the security, I think it’s a communication breakdown with the security firm.
“We have had feedback about the security policies and we are reacting to it this year.”
She stressed the festival needs food concessions to survive. “There is a commercial element to the festival. We don’t expect people to turn up with a full picnic hamper. We sell concessions that fund the festival.
“People need to think about it a little bit differently. Think about Devonshire Green as a licensed venue. I wouldn’t walk into The Frog & Parrot with my own lunch and expect to eat it there.”
But Ms Nulty added this year’s festival is set to see better acts than ever.
She added: “We are opening the main stage for an extra day and we have tried to make that a bit more pop and urban focused.
“The feedback from the fans last year was that they wanted someone a bit more mainstream but still credible, which is why we’ve booked Katy B.
“We have a new dance producer who’s come in and made all the dance line-ups significantly better.
“Generally, the line-up has been made a lot stronger. We are very pleased with the artists we have had in the past but we have really upped our game, especially with The Enemy on Saturday.”