We don’t want automation

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The Star letter by Green Giant, October 29, has beat me to it. I have the same complaint as no doubt many others.

The other day I attempted to contact Council Housing Services, (repairs). After previous attempts I tried in the afternoon.

My phone registers the duration each time, so all together throughout the afternoon I spent 22 minutes 56 seconds calling and was finally answered at5.30pm.

What makes matters worse is the automated voice suggesting an alternative website.

We don’t need reminding every time about a website. I should think that all council tenants know about it and obviously the whole situation has been brought about by cost- cutting.

Come back Kier, we don’t want automation via Howden House, it is completely unacceptable.

Stan Bradbury

High Green