Almost 90 per cent of bus users in South Yorkshire are satisfied with their service, a new survey has revealed.
Satisfaction among bus users in the region is slightly higher than the national average and is up year-on-year, according to a new report published by Passenger Focus.
It surveyed more than 1,700 passengers in the area and found 89 per cent were satisfied with bus services overall – one per cent higher than the average of 88 per cent average found across all 19 Local Transport Authority areas covered.
Satisfaction was also six per cent up in 2013 compared to 2012, while 76 per cent were satisfied with punctuality and 87 per cent with on-bus journey time.
Although almost one fifth of fare-paying passengers in the region – 17 per cent – were fairly or very dissatisfied with their service, 68 per cent of the same group were fairly or very satisfied, according to the report.
Overall satsifaction was also up on the previous year by six per cent.
David Young, South Yorkshire Passenger Transport Executive deputy director general, said: “We welcome this report and especially its findings that bus passengers in South Yorkshire are among the most satisfied in the country.
“This shows the improvements we have worked to introduce with operators through the Sheffield Bus Partnership and other schemes are bearing fruit. This is backed up by the greater number of people choosing to catch a bus in South Yorkshire.”
David Sidebottom, Passenger Focus acting chief executive, said: “This improvement in bus passengers’ overall satisfaction demonstrates what can be done when bus operators and transport authorities use the BPS results to identify improvements.
“However, there is still room for improvement. The survey provides pointers for future action and our conversations with operators have helped identify what could be done to improve passenger satisfaction.”