In response to the story of Harriet Hall in The Star, I too have had a dispute with TM Travel.
In June my 12-year-old daughter and her friend, also 12, attended the Killamarsh Festival on a Sunday, when the bus service is hourly.
They boarded a number 70 bus at Killamarsh to return to Halfway, asked for a 50p fare, to be told by the lady driver that her machine did not issue 50p fares and it would be 90p. My daughter replied “it was only 50p to travel here, and we don’t have enough for 90p.”
I know that all children’s fares in Sheffield are 50p, and my daughter had her ticket for the journey to Killamarsh as proof. I don’t understand why she said her machine did not issue 50p fares.
She wouldn’t let my daughter and her friend board, and so they had to wait another hour for the next bus.
My daughter rang me in a panic and I was utterly disgusted, especially from a lady driver leaving two young girls stranded. They got home safe from my daughter’s friend’s dad going to pick them up in the car.
I rang Halfway station the next day to complain, to be told it would be investigated. A week later I had not heard a thing, so I rang them again to be told the manager would be in touch with me.
I still haven’t had any phone call or even an apology. Nothing will have been done and I doubt anything will be for Harriet, because they show no compassion.
Name, address supplied