The Star’s new website: Your questions and our answers

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Have your say

Here are the questions Sheffielders from across the globe have asked, our answers and chances to win prizes.

When the new site first went live we asked for your comments and suggestions.

Now we’ve pulled them together and added our answers so here are tips to the new thestar.co.uk - guided by the experts, you.

Q, Why can’t I comment on the new site?

A, You can - but you have to register even if you were registered on the old site. It only takes a couple of minutes and everyone who registers before noon on Tuesday, February 1, will be automatically entered into a draw. First prize is a season ticket to the David Hare Season at Sheffield Theatres including two tickets to each production on any date, subject to availability. Click on the link at the bottom of this page to find out more about the David Hare season. Second prize is two tickets to see Westlife at Sheffield Motorpoint Arena on Tuesday, March 29.

Q, I’ve just been on the new website but the gig guide ain’t there, or, have I gone wrong?

A, Almost all the sections from the old site are on the new site, it is just a case of getting used to the new design. If you hover over the top tiles - news, sport, community and lifestyle - drop down menus appear for all sections. The gig guide is under lifestyle.

Q, I’m having trouble registering and I love my username so don’t want to use a different account.

A, A tiny percentage of people - just four in fact - have had teething problems with registering. First things first, check your junk mail in case it has made its way in there. And here’s what to do if you don’t receive the initial registration email: Click on the “Login” section at the top of the homepage and request “forgotten password”, this will send you a reminder email so you can then follow the instructions to activate your account.

Q, Why has my comment appeared twice? I only pressed the button once!

A, This is a known problem and is currently being investigated. We’ll get it sorted asap and let you know.

Q, I live in Doncaster and have relied on thestar.co.uk for the last 3-4 years for local news, but since your redesign you’ve axed the individual areas sections (doncaster, rotherham, barnsley, sheffield) and rolled them into one. I hope there are plans to re-introduce the individual sections again.

A, We only got rid of the regional sections because of technical issues and they are right at the top of our agenda to bring back asap. We’re working on several improvements in the coming weeks and months and, as a local paper, we realise that this is absolutely a priority.

Q, I’m still getting used to the website which seems pretty good up to now but just feel the homepage lack picture headlines.

A, We are looking at a number of ways of improving the site in the coming months so we’ll take this suggestion on board. In the meantime our digital team will include as many photos with stories as we can.

Q, Are you not having a pubs and clubs page on the new site?

A, Yes, you’ll find it within ‘What’s On’ under the ‘Lifestyle’ top tab.

We have listened - and are still listening - to your suggestions so we can keep improving.

And you know we want to know what you think - good or bad.

If you have queries about the new website, no matter how big or small, email our digital team and we’ll get back to you asap.

We will keep adding to this user guide with your questions and our answers - so just by asking you’ll be helping out everyone else.

Get in touch by emailing Digital Community Editor Nancy Fielder at nancy.fielder@thestar.co.uk