Talk Talk lack communication

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Former Sheffield Talk Talk customer Betty Baum had been waiting for more than a month after cancelling her contract with the company.

The pensioner, of Birley, always paid her subscription for the year in one lump sum, but decided to cancel it after Talk Talk increased her bill by £60 to £172.20.

She thought the exercise would be pretty straight forward and the money would be back in her account in no time.

However, that was at the beginning of October – and by the middle of November the money still was nowhere to be seen.

Mrs Baum contacted Talk Talk and was told her account would be credited by November 11.

When it did not arrive, she rang again and was told the money would be sent to her in a cheque.

The same day, Talk Talk sent an email again saying the refund would be paid straight into her bank account within a few days.

Confused and annoyed, Mrs Baum contacted Action Desk for help.

“I don’t know what to do. No-one is sorting it out and I’ve not had my money back,” she said.


It was slow progress for Mrs Baum, even after Action Desk intervened.

A spokesman explained it could take a while for an investigation to be carried out. In the meantime Mrs Baum was left out of pocket.

Finally, some good news.

Talk Talk said they had sent a cheque out on November 13 – which Mrs Baum never received – so they sent another which was received in early December.

She said: “Thank you so much. I wouldn’t have been able to get my money back without your help.”