Who knew one wrong word could make such a difference?
When Michael Gillot bought a new Canon camera from Argos, his address was incorrectly recorded as Longley Hall Road, Longley, Sheffield, instead of Rise.
He quickly contacted Argos after realising the mistake and waited for his delivery to arrive.
Unfortunately the parcel company had already delivered the camera, and so Micheal asked the homeowner if they had received it.
He was told no parcel had arrived and Argos advised him to contact South Yorkshire Police to get a crime number.
Michael was told by police it would need to be Argos that reported the incident.
When Michael told Argos this, he was told it would be sent onto the fraud department to be investigated.
However, after several months of waiting, Michael still had not received the camera – or a refund – and so contacted Action Desk for help.
Another quick result for Action Desk.
Michael was offered a full refund just days after Action Desk contacted Argos.
An Argos spokesman said: “Argos would like to sincerely apologise to Mr Gillott for his experience with his camera.
“We have given Mr Gillott a full refund for the camera, and have also sent a gesture of goodwill for the inconvenience caused.”