Sky to open Sheffield customer service centre - creating 500 jobs

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SHEFFIELD has been handed a huge boost with the announcement Sky is to create more than 500 jobs in the city.

The media and communication giant announced it plans to create 1,500 jobs around the country with a third of those to be based in Sheffield.

The company plans to open a new customer service centre in the city centre - but has not yet revealed exactly where it will be.

Chris Stylianou, Director of Sky Customer Contact Centres, said: “We have picked Sheffield for its pool of talented prospective employees and its good transport links.”

Deputy Prime Minister and Hallam MP Nick Clegg and Sheffield Central MP Paul Blomfield both welcomed the news.

Mr Blomfield said: “I’m delighted Sky is investing in Sheffield’s economy through the creation of its new customer centre and welcome the 500 new jobs it will bring to the city.

“This will be a very timely boost to the local economy.”

Mr Clegg said the move was “a vote of confidence in Sheffield at a difficult time”.

He added: “It shows that, even as we clear up Labour’s mess, our great city is still capable of attracting the new private sector jobs Sheffield will need for the future.”

Sheffield Council leader Paul Scriven said: “This is fantastic news for Sheffield people and the businesses who operate here.

“Over 500 new multi-skilled jobs will be produced, creating roles for many people within the city and proving that Sky has confidence in the people of Sheffield and their skills, knowledge and enterprise.

“At a time when Sheffield’s future is dependent on private sector growth, this investment shows the private sector has faith in the city and that Sheffield is really open for business and has the right support for businesses such as Sky to grow and be successful.”

Ann Allen, Business Investment Manager at Creativesheffield, said the news followed 18 months of work and collaboration between Sky, her organisation and the council.

She added: “The move will boost the profile and competitiveness of our city’s burgeoning digital and business services sectors on a global stage.”

Sky says recruitment for management will begin immediately with customer adviser positions advertised from April.  

The service centre will begin to operate phone lines in July, with staff taking calls on Sky’s TV, Talk and Broadband services. It is expected to deal with up to 9,000 customer calls per day.

Mr Stylianou added: “We look forward to recruiting a great team here in Sheffield and making a real contribution to the local community.”

- Interested applicants can log on to www.workforsky.com for more information.