Sheffield taxi firm in apology to passengers

Kate Halliwell and friend Jane Parr, who were in a taxi crash
Kate Halliwell and friend Jane Parr, who were in a taxi crash
0
Have your say

A MINICAB firm has apologised to two passengers who were injured when their driver crashed – then made to pay the full fare home.

Friends and neighbours Kate Halliwell and Jane Parr had been on a badminton club night out when they ordered a minicab from Mercury taxis.

Kate Halliwell and friend Jane Parr, who were in a taxi crash.

Kate Halliwell and friend Jane Parr, who were in a taxi crash.

The driver picked them up from Psalter Lane to take them to Meersbrook just after 11pm, but crashed into a roundabout in Nether Edge only minutes in.

The women were both wearing seatbelts - but the force of the impact still propelled them into the seats in front. Jane, 44, suffered a nosebleed and both women were cut and bruised.

While Jane phoned the police herself, another car from a rival taxi firm pulled up whose driver said he would take them home. Minutes later he changed his mind, and said a third car would have to be sent for them. And when the replacement Mercury minicab finally arrived, its driver took the women home to Meersbrook Park Road - then charged them in full for the entire journey.

Kate, aged 38, wrote a letter of complaint to the company - but, six weeks later, has received no response.

She said: “The whole thing just added insult to injury - literally. I expected the taxi firm to get in touch to at least make sure we were okay, but there was nothing.”

Mercury told The Star it had checked the first driver’s data to ensure he was driving responsibly, but had no record of a complaint.

It has now apologised, and refunded the women the cost of the fare.

Dermot Griffiths, general manager of Mercury, said: “In retrospect the night manager at the time should have sent an instruction for the driver to take the ladies home and not to charge them.

“That did not happen and we failed on that part.”