Sheffield pensioner left to live in freezing conditions

Pensioner Dorothy Buttery who lives in Sanctuary accommodation has had numerous problems with her heating at her home in Hyde ParkPictured with daughter Jill Francis
Pensioner Dorothy Buttery who lives in Sanctuary accommodation has had numerous problems with her heating at her home in Hyde ParkPictured with daughter Jill Francis
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A frail pensioner who lives in a housing association property has been forced to live in freezing conditions after having no heating for more than a fortnight.

Dorothy Butterley, aged 80, last had the heating working in her home on Hyde Park Walk, Hyde Park on Sunday, November 9.

Her daughter Jill Francis, aged 48, has slammed Sanctuary Housing for failing to act sooner and forcing her frail mother to live in freezing conditions.

Jill, who is a full-time carer for her mother, said: “She has been having problems with the heating for years and it’s because she lives in the end house.

“It’s communal heating and when it goes off my mum is left without heating for between six and 24 hours.

“Last year the heating went off for several days and she ended up in hospital with pneumonia and she has gone downhill since.”

Jill, of Hyde Park, said since the heating last went off, workers from Sanctuary Housing have visited but the problem still hasn’t been fixed.

She added: “It’s getting colder and colder. I’m sat here in a scarf and big jumper with her. She has her pyjama bottoms on, an extra top and a fleece dressing gown and her feet are swelling.”

A Sanctuary Housing spokesman said workers were on site yesterday.

He said: “The scheme is on a shared heating system, however in Mrs Butterley’s home air was getting trapped in the radiators. While investigating the underlying cause of the problem we repeatedly visited Mrs Butterley in order to bleed the radiators which would bring the heating back up to its full capacity, and a team is on site carrying out repairs.”