Sheffield family left without heating for five days

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A Sheffield mum with a new baby has spoken of her ‘nightmare’ after she was left without heating or hot water for days.

A Sheffield mum with a new baby has spoken of her ‘nightmare’ after she was left without heating or hot water for days.

Council tenant Kirsty Lord, aged 30, first reported her faulty boiler on Thursday February 12 and was told someone from contractor Kier would come out ‘within 24 hours.’

But nobody had attended by 4.15pm the next day and Kirsty, who is on maternity leave after giving birth to daughter Ahrea six weeks ago, was told there were ‘staffing issues’.

Her seven-year-old son was forced to go to relatives for showers and the family had no other access to heat apart from their kettle and an electric heater.

A technician first called when they were out and attended again on Saturday but was unable to fix the problem. Kirsty was still waiting to find out when it would be resolved last Monday.

Kirsty said: “I kept ringing and asking if it will be fixed, we had to rely on the kettle for everything which costs an absolute fortune.

“It is an nightmare.

“In a morning Ahrea’s hands were like ice, I keep putting more blankets on but babies just pull their hands out.”

The problem was repaired on Monday afternoon – after The Star had contacted the council. Stocksbridge Coun Jack Clarkson had also been in touch with the repair service on Kirsty’s behalf.

A Kier spokesman apologised for the delay.

He said there had been a ‘high number’ of repair requests and the engineer who called on Saturday had left heaters for the family.

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