Severed cable causes havoc for businesses

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BUSINESSES in Sheffield city centre experienced severe disruption yesterday after their telephone lines were cut accidentally by workmen, leaving them unable to place or receive any calls.

The problems were caused when a fibre cable was severed by workmen on Bank Street in Sheffield city centre.

The accident cut out the phone lines to nearby offices - including those of The Star on York Street.

Engineers from BT attended the site of the fault to assess the damage and to advise how much replacement cable was required.

Some business calls were diverted to other telephone lines in Doncaster while the problem was fixed, but other mistakenly redirected calls came in to Sheffield phone lines from as far afield as Fife in Scotland.

A BT spokesman confirmed the fibre link was cut on Bank Street at just after 9.05am yesterday.

Problems persisted for the entire day and had not been fixed by close of business at around 6pm.

“It’s an unfortunate matter,” he said. “A third party has cut one of our cables.

“We will respond as quickly as we can to get the affected customers back in service.”