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Royal Mail smashing Sheffield postal service targets

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Sheffield postmen and women have delivered a first-class performance this year, smashing national targets in the city.

Royal Mail letters and packages sent by first class post were delivered within one day 95 per cent of the time, beating the 93 per cent national performance hopes.

Second class letters were delivered within three days 99 per cent of the time, beating the 98.5 per cent it was aiming for.

The successful performance was for the first three months of the financial year 2014/15 – April to June this year.

Royal Mail’s quality of service is measured independently by research firm TNS.

In the first quarter of the financial year, TNS measured quality of service by sending more than 690,000 sample letters and parcels to more than 6,500 addresses.

The results represent an improvement on last year. Between April and December 2013, 93.5 per cent of first class post was delivered in one day, and 98.6 per cent of second class post was delivered in three days.

Rob Jenson, Royal Mail operations director, said: “Our people have continued to deliver across the UK to a very high standard, against one of the highest service specifications of any major European country.

“We remain the only delivery company to publish our quality of service, and we are proud to do so.”

 

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