Rowntrees bid to make housing services sweeter

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A DONCASTER housing company is working with a national charity to try to improve how repairs are done to people’s homes.

St Leger Homes, which manages Doncaster’s Council housing stock, hosted a fact-finding event for the Joseph Rowntree Housing Trust.

The name Rowntree is best known as the chocolatier but when Joseph Rowntree himself was running the business in the late 1800s he had a keen interest in improving the quality of life for working people.

The York-based housing trust, which operates in North Yorkshire, approached St Leger Homes to share ideas about how to deal with day-to-day repairs.

In 2010/11, St Leger Homes’ repairs contact centre received over 125,000 calls from tenants of which staff completed over 118,000 repairs.

Derek Picken, property services manager from the housing trust, said: “We approached St Leger Homes to see how they handle the amount of calls they receive and what systems are in place.”

Paul Lightfoot, of St Leger Homes, said: “I am sure we can learn a lot from each other which as a result will benefit our tenants.”