Rotherham firm in line for three European awards

Customer experience company Webhelp UK.
Customer experience company Webhelp UK.
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A Dearne call centre could be named as the best in Europe in three categories after it was nominated for a trio of top awards.

Manvers-based Webhelp UK has been shortlisted for the ‘Best Application of Technology’, ‘Innovation in Digital Transformation’ and ‘Best Multi-Channel Customer Service’ categories at this year’s European Contact Centre & Customer Service Awards.

David Turner, chief executive officer of Webhelp UK, said: “These awards recognise the quality of the work being done across Europe in the contact centre and customer service industries.

“This is an increasingly competitive market and there are some excellent operators delivering real innovation and change in the industry.

“To be singled out as forerunners in three highly competitive areas from all of the great companies operating in these fields is a tremendous achievement and an indication that we are getting things right.”

He added: “I am extremely proud of the Webhelp UK team for getting us to this point and look forward to celebrating even more success with them in the future.

“But what I am most proud of is that these nominations come in sectors that are new for us - retail and insurance - and highlight how much we have to offer companies operating in these markets.

“This has been a phenomenal 12 months for Webhelp. New acquisitions, new clients and the introduction of global investment group KKR as our major shareholders has really propelled us onto new heights. “Our turnover has grown by 250 per cent in the past four years and is expected to top $1bn in 2016.

“I am delighted to see that our reputation for delivering quality work for our clients is developing at the same pace.”

This latest success comes after Webhelp recently completed the acquisition of social content moderation company Netino.

The company specialises in monitoring social conversations and ensuring appropriate responses on behalf of their clients on a round the clock basis.

This is the ninth acquisition Webhelp has made in the past two years.

The awards scheme covers organisations representing more than 35, 000 contact centres in 20 countries with around four million employees.

Ann-Marie Stagg, chief executive of the awards, said the ceremony is the “longest-established, highest profile, most rigorously judged awards in the European contact centre and customer service industry.”

The winners will be announced in front of an expected audience of 1, 000 people at a gala dinner at London’s Hilton Park Lane on Monday, November 21.