Poles apart

Tony Baines still waiting for a BT phone line after numerous phone calls made and letters from them
Tony Baines still waiting for a BT phone line after numerous phone calls made and letters from them
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KATHLEEN and Tony Baines moved into a new bungalow after she was left disabled following a knee and hip replacement.

As well as struggling with her mobility, she suffers from Parkinson’s disease.

But the plan - to improve her quality of life and safety - falls down without a phone line.

Tony, aged 70, contacted us after BT’s efforts to connect them appeared to be spiralling into madness.

The saga started when he booked an engineer to install a line between the bungalow and a telegraph pole.

The best slot they could get was 24 days later. But no one showed up - although an engineer did turn up two days later to ‘repair the line’.

Then they got a letter saying it would be fitted on September 20 - nearly two months after ordering.

Tony says he ran up mobile phone bills of at least £50 in calls to BT.

But all he got was a bill for £67.67 for a line survey which never took place and £26.90 for unlimited weekend calls, on a line which didn’t exist. Then they got a bill for 66p for one phone call. And then a letter saying, ‘sorry you are leaving’.

Tony, of Hall Road, Handsworth, said: “It gets more farcical every day. Can you put an end to this craziness?”

A BT spokeswoman said the original order was inexplicably closed and the engineer ‘could not complete’ a follow up order. But now the job’s on track.

“I would like to apologise for the delay and any inconvenience and distress. Work to install a new telegraph pole and aerial cabling is required and we will expect to have the service up and running by September 7. We are doing all we can to try and improve on this date.”