As well as organising and paying for all manner of NHS-funded health services, it’s our role as a clinical commissioning group to periodically review services to make sure they meet your needs.
Talking to patients and the public about health services is something we take very seriously and we carefully listen to and read all the comments made during a review. We can’t guarantee to implement all the suggestions made but many positive changes to services have been made as a result of listening to the views of local people. Long may that continue.
We recently started our latest review, asking local families who use the borough’s children’s community specialist nursing services for views on the care they receive.
Specialist nursing services provide, for example, diabetes, epilepsy and continence care for local young people from birth to their 19th birthday. Feedback over the next few weeks will help the CCG organise and plan any future changes to services.
The review also includes the work of the special school nurses who work at Coppice, Hatfield; Heatherwood, Intake; North Ridge, Adwick-le-Street; Pennine View, Conisbrough and Stone Hill, Scawsby.
Over 760 young people in Doncaster are currently in contact with specialist children’s nurses involved in continence, diabetes and epilepsy care. Our aim is to gather views on what children and families think is working well and what could be improved. We’re particularly keen to hear from the children and young people who come into direct contact with the services.
You can leave feedback via an on-line survey we’ve created at: Doncaster Childrens Community Nursing or by attending ‘Have your say’ lunchtime sessions, from 12 noon to 2pm, at Doncaster Carers’ Centre, 2 Regent Terrace, South Parade, Doncaster, where you can talk to CCG staff. Ring 01302 637566 to book your place.
They are Children’s Community Nursing Tuesday June 24; Children’s Diabetes Nursing Monday June 30; Children’s Continence Nursing Thursday 3 July 3; and Children’s Epilepsy Nursing Tuesday July 8.
Involving people in developing services is key to getting better patient satisfaction, which is why I’m a great advocate for People Power in the NHS. We are currently looking at a number of new ways of gathering patient feedback and I’ll be talking about that in future columns. We want to make it as easy as possible for you to give us your views.
We have further consultations planned when we’ll be looking for your thoughts to help our decision making process. Next time you are asked for your views on a service, please take the opportunity to provide open and honest feedback. Because we do listen, take note, and make changes as a result.
* Dr Nick Tupper, Chairman, Doncaster clinical commissioning group