Mum’s anger at broken wheelchairs in city shop

Katie Greaves from Southey. Morrisons failed to provide her with a suitable wheelchair at their Hillsborough store.
Katie Greaves from Southey. Morrisons failed to provide her with a suitable wheelchair at their Hillsborough store.
0
Have your say

Katie Greaves, aged 26, who has to walk with crutches because of a dislocated knee, collapsed in the disabled toilet when she went shopping at Morrisons in Hillsborough.

Katie, who was visiting the shop with partner Charlton Walmsley, 39, had tried to collect a wheelchair when she arrived at the store, but found both had flat tyres.

Following a 20-minute wait while staff tried to pump up the tyres, the mum-of-one went to the toilet on her crutches, where she fell over when her injured knee gave way.

Charlton said he was ‘disgusted’ by the service at the supermarket, adding: “If Morrisons had provided wheelchairs in working order this wouldn’t have happened.”

A spokesperson for the firm said although Katie ‘chose not to wait’ while staff mended the wheelchairs, the couple have received an apology over the incident.

Charlton, a cleaner at Meadowhall, said Katie, full-time mum to the couple’s six-year-old son Kian Greaves, dislocated her knee in April at their home on Southey Crescent, Longley.

He said: “I thought it was a really disgusting service. The wheelchairs should be working. If Morrisons had provided wheelchairs in working order this wouldn’t have happened.”

The Morrisons spokesperson said: “Six wheelchairs are normally available for customers at the store. However, on this occasion, two of them needed additional air in their tyres and the customer chose not to wait while this was done.

“Nevertheless, on this occasion the customer did not receive the high level of service that Morrisons prides itself on and we have apologised.”