Mum and kids left with no heating for 19 hours

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A SINGLE mum of two young sons who has a heart condition has complained after being left with no heating in the freezing cold for 19 hours.

Problems began for Louise Dawson, aged 28, who lives with sons Declan, 10, and Brendan, seven, on Kestrel Green, Skye Edge, when her gas meter broke.

British Gas sent a National Grid Gas workman, who fitted a new meter.

But the new meter used a different card and Louise was told a new one would be posted to her.

She was given an emergency card but it only had £10 of credit, which ran out. Her new card did not arrive until the next day.

Louise said: “I live with two young children and also have a heart condition called long QT syndrome, which can result in sudden death, and we need to keep warm. We were freezing cold with no hot water.”

British Gas spokeswoman Sian Callaghan said: “I am very sorry Ms Dawson’s new payment card took longer than usual to reach her. We did attend, renew her meter, and provide emergency credit when she first contacted us.

“I am pleased that the new payment card has arrived. We are trying to do all we can to resolve situations like these as quickly as possible. We apologise for the inconvenience.”

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