Mobility aid complaints

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residents have been warned to beware of rogue traders selling mobility aids following a surge in complaints.

The number of complaints received by Derbyshire County Council’s trading standards team has risen year-on-year from just 46 between 2005 and 2006 to a record level of 638 between 2009 and 2010.

Complaints received include allegations of doorstep callers falsely claiming to be from health authorities or social services and traders failing to provide or honour customer cancellation rights.

There have also been complaints about aggressive selling techniques, extortionate pricing and repeated visits to victims.

Coun Kevin Parkinson, Derbyshire County Council cabinet member for regeneration, said: “Thankfully the vast majority of traders in Derbyshire operate within the law and provide a good service.

“However, a handful of unscrupulous traders are responsible for this rise in complaints – breaking the law to target some of the most vulnerable members of society.

“We will continue to vigorously pursue companies miss-selling mobility products and take legal action when appropriate.

Derbyshire County Council’s Trusted Trader scheme lists more than 1,000 local traders which have been checked by the authority.

n For more details on the scheme visit www.derbyshire.gov.uk/trustedtrader or call 08456 058058.