Doncaster’s Robin Hood Airport is one of the best in the country when it comes to customer
satisfaction, according to a recent survey.
In a survey of 8,000 Which? members on customer satisfaction with UK airports, Robin Hood Airport topped the satisfaction table with a score of 85 per cent.
Smaller airports fared much better in the survey with South End airport in Essex, which also attracts less than four million passengers annually, coming joint first with Robin Hood Airport in the satisfaction table.
Of the large airports, the highest-rated was Newcastle with a score of 66 per cent and bottom of the large airport table was Luton with a score of only 37 per cent.
Which? executive director Richard Lloyd said: “The message from travellers is clear - larger airports continue to let people down on the basics, from baggage reclaim to food outlets. People deserve an enjoyable break without any stress, so we want to hear from consumers so that we can help to stop the holiday hassles.”
According to the survey, baggage reclaim was a top holiday gripe, with 37% naming it as one of their biggest airport frustrations. While some of the UK’s biggest airports scored customer satisfaction ratings of under 50 per cent in the survey, the smaller ones such as Robin Hood, had scores of between 78 per cent and 85 per cent
News of Robin Hood Airport topping the Which? satisfaction survey comes just days after a plane crash-landed on the runway, due to problems with its landing gear, forcing the airport to close for 20 hours. The crash-landing involved a LinksAir aircraft returning from Belfast City Airport at 7.30pm on Friday night when there was a problem with the wheels used for landing.