Trading Standards should look into misleading claims made by mobile phone and broadband providers.
Most offer unlimited texts, minutes or broadband. At the side of the word 'minute' is a tiny star. When this is checked it states 'fair usage policy applies'. I have tried to find out what some of them mean by this but only get vague answers, except one company which said it meant up to 20MB broadband usage.
If a deal is unlimited, how can a provider limit it? In my book unlimited means I should be able to use their product 24/7. The Government should ban small print. Terms and conditions should be in extra large print because small print is designed to catch people out.
Bill Machin, Fulton Rd, S6
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