Julia’s festival of frustration

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JULIA Hodson’s dealings with a gift company ground along so slowly they are best measured not in months, but in Christian festivals.

The 68-year-old ordered two watches and two wallets to arrive by Christmas. They didn’t.

It was almost Advent when Julia, of Watersmeet Road, Rivelin, Sheffield, sent a cheque to Easylife in Kent, to cover the cost of Alpine army timepieces, batteries, and wallets.

Post-Christmas she decided to set about requesting a refund.

She wrote to customer services asking for her money back. She says there was no response, so she rang again and then sent a letter.

This kept her occupied right through Lent.

Easter had come and gone before she sought not-so-divine intervention from Action Desk.

She said: “Four months have now passed, Easter has gone, and I have not received my money.

“I’ve had enough.”

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AN Easylife spokesperson apologised and said they had got the wrong address.

Two cheques had been raised to cover the cost of a full refund to Julia as well as her postage and phone calls.

They have now arrived, one for £41.84 and the other for £3.

Easylife is an order line for 10 companies.