Jobs boost for Doncaster’s BT call centre

The BT Centre at Lakeside
The BT Centre at Lakeside
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BT is to create 500 jobs and Doncaster will be one of the ‘biggest beneficiaries’.

The exact number of roles in Doncaster has not yet been revealed but the jobs are in addition to the previously announced target of 1,000 UK and Ireland customer service posts by the end of March.

BT Consumer is growing its UK and Ireland staff numbers to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

Tom Keeney, BT’s regional director for Yorkshire and the Humber, said: “The workforce at BT’s Doncaster contact centre is once again set to expand. In May we announced 90 jobs for the site and now I’m pleased to confirm that it will be one of the main sites to benefit from this latest round of UK-wide recruitment.

“This is the perfect opportunity for people with a genuine passion for brilliant customer service looking for secure, well-paid and flexible jobs with long-term career prospects and excellent training in one of the UK’s top companies.”

The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job for BT.

And BT’s existing employees can earn a £500 bonus under a Refer a Friend scheme if their pal’s application is successful and they complete the first six months in role.

Libby Barr, managing director of customer care, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT. In fact, we will be recruiting for an extra 500 positions, which will be a dramatic increase in what we said we’d do.

“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland.”