Interest row with DIY store

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When Lisa Cottam ordered her kitchen from B&Q she knew she had a year to pay for it.

She had ordered it for her home on Turie Crescent, Parson Cross, Sheffield, on December 27, 2013 and was given a year’s interest-free credit – so if the bill was paid in a year then she would not incur any interest.

A few days after the original order, Mrs Cottam had a change of heart about the colour.

She returned to the B&Q store, on Penistone Road, Hillsborough, to change the colour of the units and worktops – which reduced the final cost.

Mrs Cottam said: “The order was going to be about £400 cheaper.

“My husband and I scrimped and saved so we could pay off the final bill when it came.

“A few weeks ago I got the final bill which has to be paid before January 1, 2015, for £1,353.

“This is higher than the amount we were given when we ordered the kitchen of £1,303.24.

“I’ve called B&Q several times to explain and I keep getting told someone will get back to me – but they haven’t.

“I only have a few weeks to sort this out or the interest of about £400 will start getting added.”


Action Desk got the situation sorted quickly, ensuring Mrs Cottam did not have any incur any interest costs.

A B&Q spokesman said: “We have spoken with Ms Cottam and refunded the difference.

“We’re glad to report the matter has now been resolved to the satisfaction of both parties.”