A Sheffield rider left lying hurt in freezing woodland after falling off her horse was forced to wait four hours for an ambulance.
Dayna Henley was riding through Thundercliffe Woods, near Thorpe Hesley, when she hit a tree branch and was knocked to the ground.
Her riding partner, 68-year-old Alan Turton, immediately called 999.
However, despite Dayna suffering concussion, a dislocated shoulder and being in extreme pain, it took four hours for an ambulance to arrive to take her to hospital.
The 21-year-old said: “If I had a broken neck, or if I’d suffered a puncture wound and was bleeding, would it still have taken them the same amount of time?
“I thought it was appalling that they took so long.”
Yorkshire Ambulance Service has apologised over the long delay and said it is investigating further.
Dayna, from Wincobank, said the accident happened when she tried to direct her horse, April, up a banking in the woods.
She said: “She started to fall backwards and panicked, then tried to go through some trees.
“ I ended up being swiped off by a couple of branches. I hit the ground and knocked myself out for a couple of minutes.”
Alan brought Dayna round and called for an ambulance at about 4.10pm.
Two paramedics arrived in a rapid response vehicle 40 minutes later.
Dayna said: “I was absolutely freezing, but they didn’t have a blanket with them.
“They told me they couldn’t inject me with painkillers as all my veins had retracted, but that’s because I was so cold.
“The only pain relief I got in the woods was gas and air.
“They pushed my shoulder back in without giving me painkillers. It was just agony.
“I asked the paramedics why an ambulance hadn’t arrived and they told me I was in a difficult place to get to.
“Usually in situations where the ambulance cannot get to you, and in many equine cases, they will send a helicopter, but they said there had been cutbacks.”
An ambulance arrived shortly before 8pm to take Dayna to Rotherham Hospital.
Dayna, who works at Meadowhall shopping centre and is now recovering at home, said: “I wasn’t given any painkillers until roughly 9.25pm that night. I thought this was shocking.”
Ben Holdaway, locality director at the ambulance trust’s emergency operations centre, said its patient relations team were looking into the incident, which happened on Thursday, November 6.
He said: “We are sorry Miss Henley is unhappy with our response to the 999 call.
“We’d like to reassure members of the public that patients’ needs are at the heart of everything we do .
“Providing a safe, responsive and high quality service to the people of Yorkshire is our main priority.”