THE whole point of going on holiday is to relax - but you can’t afford to let your guard down.
Travellers can be at their most vulnerable in a foreign country and either short of money and looking for a bargain, or more trusting than at home.
The UK European Consumer Centre says travel complaints accounts for 15 per cent of the total.
It has these tips for travellers:
You have EU air passenger rights if your flight departs from an EU country OR arrives in an EU country with a carrier licensed in the EU, or Iceland, Norway or Switzerland.
If your flight delay is more than two hours you can claim for meals and refreshments or even overnight accommodation.
If your luggage is lost, damaged or delayed, you should be able to claim up to a certain amount for checked-in luggage (about £1,000), although the airline may not be liable if it can prove that it has taken all necessary measures and the problem was unavoidable.
Check the terms and conditions for extra charges including returning the car to a different place, a child seat, second driver, airport charge, crossing a border into another country, fuel costs, road offences and travel limits.
Go to the UK ECC’s website at www.ukecc.net