Holiday change late in the day

Peter Allen and Dorothy Stephenson
Peter Allen and Dorothy Stephenson
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SIX elderly pals who paid for a trip to Bruges were left fuming when it went to Blankenberge instead - and they only found out on the ferry.

Dorothy Stephenson and pals claim they were not told about the itinerary change on their trip to Belgium until too late. The group had been looking forward to seeing the city which is famous for its canals, medieval architecture and 13th century belfry.

They signed up for a three-day mini cruise with Avista Holidays of Chesterfield after it advertised a trip to Bruges and Ostend for £85.

Dorothy, aged 75, of Wesley Court, Thorpe Hesley, was furious. She said: “Bruges was the only reason we were going. We were so disappointed. They could have written to us.”

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AVISTA boss Chris Bunting has offered each traveller £20 as an ‘act of good faith’.

He added: “This tour was replaced with Ostend and Blankenberge due to popular request, this was done well in advance and was advertised as such.”

Mr Bunting says:

Subsequent adverts for the trip were changed to Ostend and Blankenberge.

There was no mention of Bruges on the party’s booking form.

The coach that picked them up stated Ostend and Blankenberge in the window.

The terms and conditions state the firm reserves the right to make ‘minor changes’.

Two of the party cancelled late but Avista waived the 45 per cent fee.

The party were not charged £10 each for low beds on the ship.

He added: “In our view we don’t think this party did badly out of Avista Holidays.”