Hen party in limbo after holiday company cancels accommodation at last minute

Bride Tia Chapman with groom Matthew Metham
Bride Tia Chapman with groom Matthew Metham
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A bride-to-be has been left devastated after a holiday company cancelled her booking at the last minute - leaving her hen party of 12 women with nowhere to stay.

Heartbroken Tia Chapman, aged 31, has been left shaking and in tears after being told by Alpharooms that her party has no hotel when they fly to Benidorm on Friday.

Tia Chapman with her cousin and bridesmaid Kimberely Willmott

Tia Chapman with her cousin and bridesmaid Kimberely Willmott

The women paid £1,500 in November for a three-night stay, but on Thursday Tia was contacted by the Sheffield-based company to say her booking had been cancelled.

They now only have flights from East Midlands Airport to the Spanish resort, but no accommodation.

Tia, of Woodseats, said: "It should be such an exciting time for me.

"I've cried my eyes out. I've been unable to sleep. I feel sick and start shaking everytime I talk about it."

Tia, who suffers from a degenerative condition which means she is losing her hearing, booked the holiday in September and paid the balance in November.

But on Thursday she was contacted by Alpharooms saying that the supplier had cancelled the accommodation because it was a group booking.

Tia spent the next four days contacting the company, when she should have been enjoying a dress fitting and hair and make-up trials before her big day on May 27.

"They said they couldn't give us a refund yet because the money is with the supplier," she said.

"They told me they have got to wait for the supplier, but they don't know when they will respond.

"I was also told because it's half-term the availability could be low by the time the supplier gets back to them.

"They said I could cancel and re-book but they don't know when I will get my money back and many in the party can't afford to pay the money again."

She added: "My husband-to-be has also booked his stag weekend through the company, so he is worried too.

"We are both local people and we like to keep things local when we can, so we thought we would book with a local company."

Tia's cousin and bridesmaid Kimberley Willmott, from Shirebrook, Derbyshire, said: "We are in limbo.

"Tia is deaf so this was not only her hen part but a really special holiday.

"She may not be able to do this kind of thing again.

"Going to Benidorm and having this girls holiday is probably something that won't happen again. It is so upsetting."

Alpharooms said it was urgently looking into the matter.