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Heated over boiler issue
AFTER numerous visits and replacement parts, the heating engineer said there was nothing for it - it was time for a new boiler.
Margaret Hardy reluctantly shelled out 2,000, but she was horrified when the problems persisted.
Mrs Hardy, aged 54, of Smithy Carr Avenue, Chapeltown, said from November 1 she could only get hot water when the central heating was on.
Her emergency home insurance covered the cost of visits from engineers from Key Industrial Maintenance Services of Stonegravels, Chesterfield, until boss Mike Keyes said nothing more could be done. Her boiler was just four years old.
A new one was fitted on December 4, but Mrs Hardy says it wasn't until December 31, when a new heat exchanger was fitted, that everything finally worked normally.
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HOMESERVE, the insurance agents which handled the claim, sent 300 in compensation for the family being without hot water and is sending 600 towards the boiler.
Mr Keyes insisted the new boiler was necessary. The fault it developed was unrelated to problems with the old one, he added.
He said: "The original boiler was in very poor condition. I have given her 110 per cent and will continue to do so, but anything could go at any time."
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Weather for Sheffield
Friday 10 February 2012
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Temperature: -6 C to 0 C
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