Sheffield NHS coach’s quality work is honoured with national accolade

Steve Harrison, Head of Quality Improvement at STH who set up the Sheffield Microsystem Coaching Academy (MCA), a UK first, won the NHS Coach/Mentor of the Year accolade at the NHS Leadership Recognition Awards in London.
Steve Harrison, Head of Quality Improvement at STH who set up the Sheffield Microsystem Coaching Academy (MCA), a UK first, won the NHS Coach/Mentor of the Year accolade at the NHS Leadership Recognition Awards in London.
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A Sheffield healthcare coach who has achieved big results with patients in mind has been honoured with a national award.

Steve Harrison was recognised after masterminding a special academy which improves quality and safety across the city’s healthcare system.

The Sheffield Microsystem Coaching Academy is the first of its kind in the country and, since it launched in 2012, has coached a wide range of clinical teams, leading to some impressive results.

Steve, who is head of quality improvement at Sheffield Teaching Hospitals, said: “There’s a lot of rhetoric about, ‘We need to do things better for patients,’ but in the past it’s been a political or top-down movement.

“The people best to make the improvements are the front line staff, who understand how it works and how to make it better.”

Steve or one of his trained coaches has gone into over 80 different ‘microsystems’, such as a hospital ward or GP surgery, and seen great improvements. These include reducing the wait for surgery at orthopaedics foot and ankle from admission from five and a half hours to two hours, and reducing the number of interruptions in the Anticoagulation Dosing Room from an average of 33 to 12 in three months, resulting improved patient safety.

At the Sexual Health Clinic, it has gone from having to turn away 45 patients a week to making sure everybody gets seen.

Steve, aged 46, of Banner Cross, was awarded the Coach of the Year title at the National NHS Leadership Recognition Awards.

There were 89 nominations in Steve’s category and Steve was the overall national winner.

He said: “I was really pleased and also very surprised to win because the calibre of the other nominees was incredibly high.

“The work that we are doing here in Sheffield is receiving some recognition in the wider NHS. We are a bit of an innovator.”