Sheffield care companies rated inadequate by inspectors

Dalewood View Care Home, The Dale, Sheffield.
Dalewood View Care Home, The Dale, Sheffield.
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Two care companies in Sheffield have been ordered to make improvements by inspectors.

The Care Quality Commission has criticised Dalewood View in Woodseats and Comfort Call Sheffield on Queens Road following recent inspections of both organisations.

Both providers have been rated as inadequate.

The CQC found care home Dalewood View was failing to provide care which was safe, effective, caring, responsive or well led during an unannounced inspection in December 2014.

The provider, Roseberry Care Centres, has been issued with two warning notices setting a deadline for improvements in relation to care and welfare of people who use services and assessing and monitoring the quality of service provision.

Debbie Westhead, deputy chief inspector of adult social care in the north, said: “At our recent inspection of Dalewood View we identified a number of concerns and found that some areas requiring improvement identified in our last inspection had not been addressed. We have told the provider that they must take action to resolve these issues as a priority.”

“We are liaising closely with the Local Authority and NHS Commissioners to safeguard the wellbeing of everyone who lives at the home and we continue to monitor this provider very carefully to check that the required improvements are made

“In serving warning notices we have signalled to the provider that the service provided at Dalewood View is simply unacceptable. We will return to the home to check that the necessary improvements have been made. If not - we will take further action.”

The CQC has also criticised homecare agency Comfort Call Sheffield.

Inspectors found that the agency was failing to provide care which was safe, effective, caring, responsive or well led during an announced inspection in November 2014.

Following the inspection, CQC issued the provider with two warning notices setting a deadline for improvements in relation to care and welfare of people who use services and assessing and monitoring the quality of service provision.

Ms Westhead said: “Home care agencies provide a vital service to help people get on with their daily lives, but inconsistent or unreliable care can be very worrying, particularly for people who depend on their care worker and may have no one else to call on.

“We found the care provided by Comfort Call Sheffield fell a long way short of the level of service we expect. We have told the agency that they must take action to resolve the issues we identified. The warning notices have set out clear deadlines for improvement.”

A spokesman for Comfort Call Sheffield said: “We were naturally very disappointed to read the CQC’s recent judgement on the service provided from Comfort Call’s Sheffield office. We have faced a number of operational and staffing challenges in the city over the past year and it is clear that in spite of our efforts, we have not always delivered services of the quality we aspire to. We are taking this matter very seriously and as soon as the CQC had made their most recent inspection, we started taking decisive action to restore standards to the level our service users deserve.

“We will be providing the CQC with an improvement action plan by April 7. We have already installed an experienced new local and regional management team and additional operations support at the Sheffield office. We will be setting key targets to address the concerns identified.

“Many of our service users in Sheffield do tell us that they are very pleased with their service, but we are nevertheless taking the CQC’s criticisms on board and fully expect them to find considerable improvements when they return later in the year.”

Roseberry Care Centres were contacted by The Star in regards to Dalewood View but did not respond.