Sheffield call operators ring in a decade of loyal service

Eight members of staff from NHS Direct's Sheffield contact centre are celebrating 10 years of service to patients and their outstanding work.''Colleagues from the Sheffield contact centre:''Back row (left-right): Shiona Benson, Lynne Wigley''Front row (left-right): Christine Bagley, Susan Hayes, Lisa Allison
Eight members of staff from NHS Direct's Sheffield contact centre are celebrating 10 years of service to patients and their outstanding work.''Colleagues from the Sheffield contact centre:''Back row (left-right): Shiona Benson, Lynne Wigley''Front row (left-right): Christine Bagley, Susan Hayes, Lisa Allison
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EIGHT loyal workers have marked a decade of taking calls for an NHS helpline.

The women, from NHS Direct’s Sheffield contact centre, started working for the service in 2002.

They have handled countless calls from the public seeking advice about ailments.

They were brought together with employees from nearby NHS contact centres at an awards ceremony to mark the occasion and thank them. Another 17 deserving workers were given awards for hard work after colleagues put their names forward.

Over the past decade, calls to NHS Direct have increased. In 2002, 13,000 calls a day were handled across England, but the service now takes around 22,000.

Nick Chapman, the helpline’s chief executive, said: “A big thank you to the all the staff who are celebrating their achievement.

“They are dedicated, committed and hard working and have made an exceptional contribution.”