A cancer patient says she has been forced to wait weeks for a mobility car – due to a failure by the postal service.
Sarah Greaves’ twin brother Michael, aged 54, had to send off for a new driving licence to drive his sister, who is critically ill, to and from hospital trips.
To speed up the process he paid to send documents using recorded delivery, after Sheffield post office workers told him it would ensure the forms got there the next day.
But after two weeks went by with no word, Mr Greaves, of Wilson Road, Ecclesall, contacted the DVLA – and they told him they had not received the paperwork.
He made a frantic call to Royal Mail and customer services workers told him they had the letter but it was ‘lost in their system’ and would be sent out within 28 days.
Mr Greaves said: “I’d gone to the post office and they’d told me that if I paid £1.70 it was guaranteed to get there the next day and that this delivery was better than a first-class stamp. It was only because I rang the DVLA that I found out the forms had not reached them.
“It costs to send off for a new driving licence. I can’t understand how, if they know they have it somewhere in their system, they can’t get it out and send it off straight away.
“My sister is seriously ill. She is having to go for chemo and blood transfusions all the time and the thought of getting this little car was helping her through.
“Now she’s going to have to wait even longer for it. It’s going to be another four weeks.
“All I’ve had from the customer services is ‘these things happen’.
“I’d have been better off just using a first-class stamp and I wouldn’t have been left waiting.”
Royal Mail issued an apology to Mr Greaves for not being able to locate the Signed For item.
A spokesman said: “Although enquiries are ongoing, we are conscious this has caused inconvenience and we have written to our customer with an apology and, as a gesture of goodwill, a payment of £50 which is the maximum amount payable for the service that was used.”