Patients to give views on mental health care

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MENTAL health patients will be asked what they think about their care in an ambitious project thought to be the first in the UK.

Sheffield Health and Social Care NHS Foundation Trust wants to get an accurate picture of how people receiving community treatment and inpatient care feel about their experiences.

From April, former service users who have been specially trained will interview current patients anonymously.

The information will be used to monitor the experience of care, plan and deliver services, as well as increasing feedback. Questions about the level of dignity and respect they were given by staff are to be included.

Professor Tim Kendall, trust medical director, said: “We are setting up this new unit as we want to find out what people being treated in mental health services really think about their care.

“We think service users are the ideal people to gather the information, as they have empathy and understanding and we think people will feel more comfortable in sharing thoughts with other service users.”