Patients have say on NHS thanks to new website

Paul Hodgkin(chief exec) Miriam Rivas-Aguilar, Kate Ebbutt and Joe Steele of Patient Opinion with their re launched website, pictured at the Fusion Cafe, Sheffield.
Paul Hodgkin(chief exec) Miriam Rivas-Aguilar, Kate Ebbutt and Joe Steele of Patient Opinion with their re launched website, pictured at the Fusion Cafe, Sheffield.
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A SHEFFIELD GP who set up an independent website to help his patients give their views on the NHS has relaunched the online venture to help attract more users.

Paul Hodgkin, who was a doctor at Richmond Medical Centre, set up www.patientopinion.org.uk five years ago after realising he had been “listening to his patients talk about their experiences of using health services for years”.

He felt the information - which thanks to his website has now been accessed by thousands of patients and hundreds of health service staff - was “not being collected or used properly”.

The new site, which does not make a profit, now shows every time health bosses makes a change as a result of a patient’s complaint.

Mr Hodgkin said: “This makes it even easier to share a story about experiences of care and to see who in the NHS is listening and responding to patient feedback.” 

Problems resolved as a result of patients commenting on the website include a wheelchair user’s complaint about a high step into the shower and lack of grab rails at the Northern General Hospital - which led to the hospital planning improvements.

Patient Opinion will forward complaints to the right person in the NHS for a response.