Patients comments go digital with £65,000 plan

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DONCASTER’S hospitals are bringing in a new electronic scheme so patients can rate their stay and the care they receive.

The Doncaster and Bassetlaw Hospital NHS Trust, which runs Doncaster Royal Infirmary and Mexborough Montagu Hospital, has brought in a £65,000 digital pen and paper system which makes survey results available daily.

Bosses at the trust say it means any problems can be sorted out immediately and improvements made within hours of patients highlighting problems.

The custom-built system is used in 57 wards and departments.

A patient, carer, or member of staff can fill in a patient experience form using the digital pen, and then put the information into a computer.

Heather Keane, the trust’s assistant director of quality, said: “We are constantly striving to do better – in terms of patient feedback, patient experience, and patient care.

“Our previous manual system was flawed.

“It was very time-consuming and the information was often out-of-date by the time we received it – leading to delays in improvements to patient care.

“The new system means quick and easy recording of feedback, with no disruption to patients, and huge time and cost savings for staff.

“The pens are simple to use, require no training, and are familiar to everyone who has ever used pen and paper.”