Patient suggestion inspires change at South Yorkshire hospital

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PATIENT feedback has led to a new and improved call system being unveiled at a South Yorkshire hospital on Wednesday.

The new way of working at Barnsley Hospital’s audiology department will benefit people with hearing impairments – with patients seeing their names on a large TV screen in the waiting area when they are called for their appointments, rather than ttheir name being called out.

Patient Michelle Randall first suggested the idea at a patient involvement meeting.

She said: “With the old system I used to feel very anxious about not hearing my name called – so much so that in the past I have not attended some appointments.”

Sara Coulson, chief audiologist, said: “Michelle is a great patient representative and is passionate about making things better for all hearing-impaired people.

“Her feedback has helped us to make improvements that will enhance experiences for all our patients.”

Patient Opinion, an independent patient feedback website based in Sheffield, encourages patients and their carers to share stories about their NHS care.

Paul Hodgkin, chief executive, said: “It is encouraging to know staff at the hospital are listening to patients’ views.”