Sheffield hospitals have been given a clean bill of health by inspectors in a glowing report.
Patients are well looked after, staff are hard-working and services are up to scratch, says the Care Quality Commission watchdog after unannounced visits to Northern General, Royal Hallamshire, Jessop Wing and Weston Park hospitals.
Inspectors praised A&E medics and said midwives provided ‘a high level of care’, while cancer patients described Weston Park as ‘brilliant’.
Dr David Throssell, medical director at Sheffield Teaching Hospitals NHS Foundation Trust, said bosses were ‘extremely proud’ but ‘never complacent’.
The CQC spoke to more than 100 patients, scores of workers and checked records.
At the Northern General, the atmosphere in A&E was ‘calm’ and staff attended to patients’ needs.
“We spoke with 12 people in the waiting room – eight people had been seen by at least one clinician and were satisfied they were being attended to in a timely and professional manner,” the inspectors said.
Standards were high in the spinal injuries unit, but on the rehabilitation ward patients raised concerns about the behaviour of nurses at night.
The matron assured inspectors that concerns would be looked into.
The CQC also discussed ‘never events’ – preventable safety incidents such as swabs being left inside patients. Inspectors said the ‘chance of reoccurrence’ had been ‘minimised’.
At Jessop maternity wing new mums ‘spoke of a high level of care’.
One said: “Everything has been absolutely amazing.”
Some antenatal reviews written by student midwives were not checked by registered midwives, which meant students could have ‘provided unsupported and unsupervised care’.
Inspectors were told the students had been supervised, but it had not been recorded properly.
A Weston Park patient described the staff as ‘marvellous’ and the report said cancer sufferers’ privacy and dignity was respected.
Dr Throssell said: “We welcome the results of this inspection and feel extremely proud of the praise the trust received. We are particularly pleased the hard work of all our staff was reflected in comments from patients.”